If you have a complaint about our services or a product please read the information below.
If you have a complaint about our services or a product, contact us at:
Peer Securities Corporation
111 Peter Street, Suite 700
Toronto, ON M5V 2H1
ATTN: Chief Compliance Officer.
OR
You may want to consider using a method other than email for sensitive information.
Tell us:
We will acknowledge your complaint in writing, as soon as possible, typically within 5 business days of receiving your complaint. We may ask you to provide clarification or more information to help us resolve your complaint.
We normally provide our decision in writing, within 90 days of receiving a complaint. It will include:
If we cannot provide you with our decision within 90 days, we will:
You may be eligible for the independent dispute resolution service offered by the Ombudsman for Banking Services and Investments (OBSI).
You may be eligible for OBSI’s dispute resolution service.
You may consider the free mediation service offered by the Autorité des marchés financiers.
You may be eligible for OBSI’s free and independent dispute resolution service if:
OBSI can recommend compensation of up to $350,000.
OBSI’s service is available to clients of Peer Securities Corporation. This does not restrict your ability to take a complaint to a dispute resolution service of your choosing at your own expense, or to bring an action in court. Keep in mind there are time limits for taking legal action.
You have the right to use OBSI’s service if:
Contact OBSI
Email: [email protected]
Telephone: 1-888-451-4519 or 416-287-2877 in Toronto
OBSI works confidentially and in an informal manner. It is not like going to court, and you do not need a lawyer.
During its investigation, OBSI may interview you and representatives of our firm. We are required to cooperate in OBSI’s investigations.
OBSI can help you best if you promptly provide all relevant information, including:
Once OBSI has completed its investigation, it will provide its recommendations to you and us. OBSI’s recommendations are not binding on you or us.
OBSI can recommend compensation of up to $350,000. If your claim is higher, you will have to agree to that limit on any compensation you seek through OBSI. If you want to recover more than $350,000, you may want to consider another option, such as legal action, to resolve your complaint.
For more information about OBSI, visit www.obsi.ca.
500 4th Ave SW, Suite 2500
Calgary, Alberta T2P 2V6
111 Peter Street, Suite 700
Toronto, ON
M5V 2H1
© 2024, goPeer®. All Rights Reserved.
Peer Securities is a member of the Ombudsman for Banking Services and Investments,
and a registered exempt market dealer in all Canadian provinces. NRD #65410
Français du Canada